Frequently Asked Questions and Troubleshooting Tips

EQAO Reporting

What is the new B2B login?

The new B2B login will allow school board staff to access EQAO reporting through a single sign-on using your school board e-mail account. EQAO worked jointly with ministry partners and school board IT staff to implement the B2B (Azure Business to Business [B2B]) Identity and Access Management solution in Summer 2022.

What can I access via this login?
With this login, you can access EQAO’s new reporting application (PowerBI) and data files related to 2021–2022 EQAO assessment results, as designated by your user role.

Do I use this login to upload student data or to administer the student assessment?
This login is to access EQAO reporting only. It has no impact on other EQAO applications, such as the Student Data Collection system or the e-assessment system.

How do I get access to EQAO reporting?
EQAO’s focus this year is on onboarding the directors of education, superintendents, information technology board contacts and principals to EQAO reporting. In addition, certain board staff and educators can request access via the MyAccess Portal. Requests will be reviewed by the designated approvers at your school board and approved if appropriate.

Will students and parents have access to EQAO reporting?
Access to secure EQAO reporting is for school board and school staff only. There is no access for students and parents at this time; however, they are able to access EQAO reports and dashboards on the EQAO website.

Who will require multi-factor authentication (MFA)? All users accessing EQAO reporting using the B2B process have to enroll in MFA; this is a requirement to access resources in the Government of Ontario environment. For more details, refer to the Multi-Factor Authentication (MFA) User Guide.

I lost my phone. How can I complete MFA?
If you lost your phone or if you switch to a new phone, you will no longer be able to authenticate through MFA. Please call the EQAO Information Centre at 1-888-327-7377 (Ontario only) or 416-916-0708 (outside Ontario). EQAO will work with our ministry partner to reset or re-register you for MFA.

My account is blocked. What should I do?
Some accounts are blocked or deactivated due to inactivity. Please call the EQAO Information Centre at 1-888-327-7377 (Ontario only) or 416-916-0708 (outside Ontario). EQAO will work with our ministry partner to unblock or reactivate your account.

Will EQAO reporting from this new platform include this year’s results only, or will it also include historical results?
At present, the new EQAO reporting from the PowerBI platform will include this year’s EQAO assessment results only.

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