EQAO is committed to fulfilling the requirements of the
Accessibility for Ontarians with Disabilities Act (AODA) and its corresponding regulations and, as such, provides updates on its multi-year accessibility plan. Below is a detailed report on how EQAO has been responding to accessibility requirements from 2013 to 2019.
EQAO has provided goods and services to people with disabilities with the same high quality and within the same timelines as it has for others.
As required by the AODA, All documents required by the IASR, including EQAO’s accessibility policy, notices of temporary disruptions, training records and written feedback process, can be made available upon request subject to the
Freedom of Information and Protection of Privacy Act. Upon request, EQAO provides documents or the information in them to people with disabilities in a format that they can use.
In 2016, the Ontario government issued a new version of the Integrated Accessibility Standards Regulation (IASR) that included the Accessibility Standards for Customer Service Regulation. As such, the revised IASR has a Customer Service Standards section. EQAO has met the IASR customer service requirements.
EQAO has ensured that people with disabilities have received all of EQAO’s goods and services with the same high quality and timelines provided for others.
The agency has reviewed (and is continually reviewing) its policies and guiding principles to ensure that they comply with the AODA and IASR regulations.
EQAO has met the following WCAG 2.0 requirements: