Accessibility Standards for Customer Service, Ontario Regulation 429/07, became law on January 1, 2008. It is the first accessibility standard under the
Accessibility for Ontarians with Disabilities Act, 2005. This regulation is an important step toward creating a barrier-free and accessible Ontario by 2025.
EQAO is committed to providing exceptional and accessible service to its customers. Goods and services will be provided in a manner that takes disabilities into account, that respects the dignity and independence of all customers and that integrates accessibility into the agency’s business practices wherever possible. Our conduct demonstrates our belief in the strength diversity brings to our communities. This conduct includes
If you have any questions or feedback relating to EQAO’s provision of customer service to persons with disabilities, please
More information about the
Accessibility Standards for Customer Service:
EQAO will provide documents or the information in them to people with disabilities in a format they can use. The preparation of an alternative format may result in delays in providing the requested information.