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Accessibility Standards for Customer Service

The Accessibility Standards for Customer Service, Ontario Regulation 429/07, became law on January 1, 2008. It is the first accessibility standard under the Accessibility for Ontarians with Disabilities Act, 2005. This regulation is an important step toward creating a barrier-free and accessible Ontario by 2025.

EQAO’s Commitment to Accessibility

EQAO is committed to providing exceptional and accessible service to its customers. Goods and services will be provided in a manner that takes disabilities into account, that respects the dignity and independence of all customers and that integrates accessibility into the agency’s business practices wherever possible. Our conduct demonstrates our belief in the strength diversity brings to our communities. This conduct includes

  • ensuring that our assessments are available in alternative formats so that all students are able to write them,
  • developing a protocol that outlines the agency’s business practices relating to accessible customer services and
  • training staff on accessibility standards for customer service.

If you have any questions or feedback relating to EQAO’s provision of customer service to persons with disabilities, please visit our comment or question Web page.

EQAO Protocol: Accessibility Standards for Customer Service: Provision of Goods and Services to Persons with Disabilities

EQAO Multi-Year Accessibility Plan

More information about the Accessibility Standards for Customer Service: ACCESSON

Education Quality and Accountability Office, Suite 1200, 2 Carlton Street, Toronto ON  M5B 2M9  
Telephone: 1-888-327-7377   •   Fax: 416-325-0831
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